Luna skincare
RETURN POLICY

Last updated October 22, 2020

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund/store credit or exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@lunaskincare.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return the following address:

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Luna skincare
Attn: Returns
RMA #
PO Box 373 
Doreen, Victoria 3754

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Please note, you will be responsible for all return shipping charges. 
We strongly recommend that you use a trackable method to mail your return. 
Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days to process returns from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

A 7% restocking fee will be charged for all returns in excess of $100.00
Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
1300 968 388
info@lunaskincare.com.au